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Replacing your Ucard

If your physical Ucard has been damaged and you require a replacement, please email ucard@ontariotechu.ca.

If your physical Ucard has been lost or stolen, please follow the steps below:

  • Step 1: Report your card lost or stolen
    1. Log in to your .
    2. On the Dashboard screen, click on Manage Campus ID.
    3. Below Report Lost Card, click on Lost card.
    4. Select Confim. This will deactivate your card.
    If you have a meal plan or RidgeBuck dollars, make sure to also report your lost or stolen Ucard to leeann.hurst@compass-canada.com as soon as possible to have your meal plan account locked. Your account balance could be compromised until your account has been locked.
  • Step 2: Check to see if your card has been turned in
    • The lost and found bin at the North Oshawa campus can be found at the security desk in the Gordon Willey building.
    • Each downtown Oshawa location also has a lost and found bin at its security desk.
    • You can also check to see if your card has been turned in to the .
  • Step 3: Request a replacement, if required
    • A replacement physical Ucard will not be issued unless directly requested by the cardholder. If a replacement is required, please email ucard@ontariotechu.ca.
    • Administrative fees will apply. A $25 replacement fee will be charged for physical Ucards and a $2 replacement fee will be charged for nursing badges. For more information on fees, visit our .
    Note: If a replacement card is issued and the lost card is found, the replacement fee is non-refundable.
Otherwise, you can always access your digital Ucard through the Ontario Tech Mobile app.
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